- 100% Satisfaction Guarantee on All Services
Customers may cancel or reschedule for free if they provide at least 48 hours’ notice before the scheduled cleaning.
A card authorization/hold will be placed 24 hours before the cleaning for the expected booking amount. This is not a charge. The actual payment will be processed after the cleaning is completed.
If the cleaner arrives within the agreed 1-hour arrival window but cannot access the property because of an issue on the customer’s end, such as no one providing access, incorrect instructions, or a locked property, the full booking price may be charged.
Customers will be provided with a 1-hour arrival window. This allows flexibility for traffic, previous appointments, weather, or unexpected circumstances.
Customers should place dogs in a separate room that is not being cleaned or in a crate while the cleaner is working. This helps minimize distractions and allows the cleaner to work efficiently.
Customers do not need to be home during the cleaning. If they remain at home, they are encouraged to allow the cleaner to work without interruption and complete a walkthrough when the cleaning is finished.
Customers should remove personal items when there are more than five items in a specific area that need to be moved for cleaning. Cleaners will dust around items rather than move them.
The company does not currently offer organizing services. Extremely cluttered or unmanageable properties may be outside the normal cleaning scope and may require further assessment.
Pricing will be based on the cleaning service, bedrooms, bathrooms, square footage, and scope of work, rather than the exact number of hours or cleaners.
The VA will first properly probe the customer to determine the appropriate cleaning service before providing the flat rate.
Any task not included in the original cleaning checklist or agreed scope will be considered an additional service and will require a separate charge.
The cleaner should not perform additional work without approval from the VA/office.
Some porous surfaces, permanent stains, buildup, caulking, grout, and similar materials may not return to their original app earance. Cleaners should not use methods that could damage the customer’s property simply to remove permanent marks.
Paradise Home Cleaning will not provide refunds as the standard resolution.
Customers should report any cleaning concerns within 24 hours of service. Eligible concerns may be addressed through a re-clean.
Photos or videos may be taken for internal purposes such as documenting the property’s condition, before-and-after results, safety concerns, or incorrect service requirements. They will not be shared externally without appropriate permission.
The company does not offer services such as exterior/high-window cleaning, organizing, shopping/errands, heavy lifting over 25 lbs, significant biohazard cleaning, pest infestation cleanup, mold remediation, pet-waste cleanup beyond minor areas, or ladder work above three steps.
Tipping is optional but appreciated when customers are satisfied with the cleaner’s service.
48+ hours: Free cancellation/rescheduling
Within 48 hours: 50% fee
Lockout/no access: 100% fee
24 hours before: Card authorization/hold
Arrival: 1-hour window
Additional tasks: Additional charge
Cleaning concerns: Report within 24 hours for re-clean consideration
Flat rate: Based on the agreed scope, not exact hours
