Effective Date: 1 April 2025By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree, please do not book a service with us.
Booking Confirmation
Booking a service online does not guarantee your requested date and time. You will receive confirmation via email or phone.
Cleaning Providers
Our providers are thoroughly vetted before joining our team. You can rest assured that all providers maintain integrity and accountability.
Right to Refuse Service
We reserve the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on-premises, extreme clutter, or disconnected utilities.Providers may leave if the home is unsanitary or if they feel unsafe. If a cleaning is deemed unreasonable, the cleaner may refuse service and a cancellation fee will be charged.
Cleaning Day Preparation
To ensure efficient service, please tidy up areas like floors, countertops, and tabletops. If you’d like our team to handle this, call ahead to adjust your service fee.
Add-On Services
Available for an extra charge:
Heavy-duty cleaning
Wet wipe/detail blinds
Clean inside oven
Dishes
Pet-related cleaning
We work around pets but request limited indoor activity during the service. If a pet poses a safety concern, our provider may leave, and cancellation fees will apply.
Service Fees
Prices are based on experience and may change depending on the actual condition of your home. If additional time is required, we will contact you. If unreachable, the provider will leave and the cancellation fee will apply.We reserve the right to re-evaluate rates as needed and will notify you of any pricing or service changes.
Payments
All payments are made by credit card. Your card will not be charged until after your appointment is completed.
To confirm your booking, a temporary authorization hold for the estimated booking amount will be placed on your card on the morning of your scheduled cleaning. This hold is not a charge – it temporarily reserves the funds and is released once your service is complete and the final payment is processed. The timing of the release depends on your card issuer and may take several business days to reflect on your statement.
If the final cost differs from the estimate (for example, due to additional time or add-on services as described above), the amount charged after completion may differ from the original hold amount.
Refund Policy
We do not offer refunds. If something is missed, contact us within 24 hours, and we will return to correct it at no charge.
Recurring Service Discount
Recurring discounts apply after the first cleaning. If frequency drops, pricing will adjust to reflect the new schedule.
Rate Increases
Rates may increase due to changes in service frequency, household occupancy, or home layout. Annual increases may apply, not exceeding 10%.
Lockouts
Clients must ensure access to the home on the scheduled day. If we cannot gain access within 30 minutes, you will be charged a $100 lockout fee.
Cancellations
Please provide at least 24 hours’ notice to cancel or reschedule. Less than 12 hours’ notice, inability to access the home, or refusal of service at the door will result in a full charge.
Alarm
If you have an alarm system, please disarm it or provide the code. Notify us of any code changes to avoid a lockout fee.
Use of Homeowner’s Vacuum
If you request we use your vacuum, we are not liable for any damage or repairs. If it is nonfunctional upon arrival, vacuuming will not be performed.
Cleaning Supplies
We supply all equipment and products. If you prefer green products or your own supplies, notify us in advance. We are not responsible for damage caused by customer-provided products.
Items We Cannot Clean
We do not perform mold removal. We also do not clean areas involving hoarding or bodily fluids (human or animal), blood, feces, vomit, urine, cat litter boxes, or bird cages.
Unreachable Areas and Heavy Items
For safety reasons, our cleaners do not climb higher than a step stool or lift items over 35 pounds. Please move heavy items in advance if you want them cleaned behind.
Breakage, Damage, and Loss Policy
Our providers are insured and exercise care while cleaning. We are not liable for wear and tear or damage from improperly installed or fragile items.Please inform us about fragile items beforehand. Any damage or loss must be reported within 24 hours.
Cleaners Arrival Window
We schedule to minimize drive time and costs. While we try to accommodate exact times, we ask for flexibility between 8:00 am and 4:00 pm. Arrival is typically within a 30-minute window. If delayed, we will notify you.
Holidays
We do not schedule cleanings on:
Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
We will contact you to reschedule if your booking falls on a holiday.
House Key or Key Release
If you leave your home unlocked or hide a key for our team, we are not responsible for damages or theft. All client keys in our possession will be returned within 48 hours of service termination.
Non-Solicitation of Providers
Clients agree not to hire our providers directly. We invest significant time and resources into training and background-checking our team.
